Maintenance and support

When your IT equipment is in top condition, your users can perform their work unhindered.

Onderhoud en support IT-dienstenMaintenance and support

Whatever happens, the productivity and satisfaction of your users is paramount.

In the event of a disruption to the workstation, we ensure that your users can quickly resume their work. Our professional Service Desk is the IT point of contact for your users and administrators.

Maintenance and support services:

  • Servicedesk
    Our (IT) Service Desk is the central point of contact for your IT organisation. Here, malfunctions are registered and quickly resolved.

    Our Technical Support Team ensures that your users can get back to work quickly and within the Service Level Agreement (SLA).

  • Servicedesk on-demand
    Do you need an (IT) service desk that is also available outside standard office hours? On weekends? Or as an addition to your existing service desk?

    - With our Servicedesk on-demand, you get flexible and professional support.
    - Even if you don't have your own service desk, you can use our Servicedesk on-demand!

  • On-site Support
    Do you (temporarily) need an experienced Support employee on-site? To support a project or as a replacement during vacation or absence? Our Technical Support Team is flexible and quickly deployable for user support, deployment, migration or installation activities.

  • (Mobile) Device Management
    You do not have to worry about the security, confidentiality and management of all your Devices. With our (Mobile) Device Management services, we give your users the freedom they need to perform.

  • Warranty and repair
    All business products from HP, Apple, Dell and Lenovo can be brought to us for repair.

  • Maintenance
    After purchasing your equipment, you naturally want it to continue to function properly. The standard factory warranty varies by brand and product. If you want to extend the standard factory warranty, you can choose from the various service packs offered by the manufacturer.
More about our IT services?

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Branches

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Endemol

Rapid response to peaks and troughs in Endemol's workplace requirements

"Managing stock, unpacking, labeling, preparing and quickly installing on demand, NEG-ITSolutions does it all. We don't get to see a box, don't have to worry about it."

Edwin de Bie
Infrastucture Manager
Endemol Nederland Mediagroep

Fortes Lyceum

NEG helps you decide whether the investment is worth it and whether better/more sustainable options are available. New or refurbished. It’s not just the price; the service, reachability and goodwill factor are also reasons for choosing NEG. They always score very well in all these areas.

So we can definitely recommend NEG, as we can ask them anything.

Michael Ruitenbeek
IT coordinator
Fortes Lyceum

Parnassia Groep

We received the thin clients ready for use, with all the right settings, conveniently repackaged and coded. Even when circumstances meant Parnassia ordered late, the process was scaled up when necessary to speed things up and meet deadlines.

"I’ve been in the business for 20 years but never before have I come across such a level of flexibility.”

Lex de Groot
Technical Project Manager
Parnassia Groep